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Helpline: 0121 508 9988Shower Trays UK - Contact Number

Office Hours: Mon - Fri
8:30am - 5:30pm

Free delivery for all orders above £150* Best price guarantee Delivery & ReturnsFAQVAT Relief for Disabled

Sale now On! Up to 60% off on Bathroom Products

Delivery & Returns

At Shower Trays UK we are constantly looking at ways to improve your customer experience with us. We not only pride ourselves on the quality of the products we supply but also the level of service, after care and customer support we provide.

Delivery Policy:

All items are packaged for safe transportation and are prepared for dispatch by our professional and trained staff.

Our deliveries usually take place Monday - Friday, however special arrangements can be made for weekend deliveries at an additional cost.

We deliver to all destinations which include Mainland England, Wales and Scotland.

Upon placing your order with Shower Trays UK your information is sent to our dispatch team who will contact you to confirm a delivery date as soon as it has been confirmed. Please contact us if you have any access restrictions around your address or if you need to discuss any special requirements you may have for delivery.

Delivery to Mainland England and Wales
We offer a FREE DELIVERY option on all orders over £150 to Mainland delivery addresses.
Any orders which are below £150 will incur a standard delivery charge of £25.
For those times you need your order delivered urgently we also offer an EXPRESS DELIVERY option for a cost of £35 on orders over £150 and £45 for orders below £150.
Delivery charges are only applicable once per order, regardless of how many items are ordered.

Delivery to Scotland, Ireland and Offshore Locations
Deliveries to these locations will be done on specialist Pallet couriers, Unfortunately due to rising costs with these services we are no longer able to offer free delivery to areas outside of Mainland England and Wales.
Delivery costs to Scotland, Ireland and Offshore locations will be based on your location. You can check your available delivery options with our delivery calculator which can be found on the basket page.
We try our hardest to offer the best value for money on our products and we have subsidised these prices where possible.

Please Note: It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for them accepts they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us the same day of your delivery - claims for damage will not otherwise be accepted by our courier. You must inform us of any discrepancies whatsoever within 48 hours of delivery. Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curb side / ground floor only. No responsibility can be accepted for any damage claims once the item is fitted. All responsibility of the goods lies with the buyer once the item has been received. We do not cover for consequential loss, labour or courier / transport costs.

If there is visible damage to any item we ask you provide photographs of the damage to our customer service team as soon as possible (contact@showertraysuk.co.uk). Our team will assess the damage to ascertain the best solution and respond as soon as possible.

If there are access restrictions around your address please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery out again on a smaller vehicle.  These are terms of sale.

We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. We will not be liable for any costs incurred in this way.

Terms & Conditions


About Us

Shower Trays UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Shower Trays UK,
Unit 4 Blackheath Trading Estate
Cakemore Road
Rowley Regis
West Midlands
B65 0QN
United Kingdom
Telephone: 0121 508 9988
Fax: 0121 559 2502
Email: contact@showertraysuk.co.uk

VAT Registration Number: 660988394

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please check the delivery options in the checkout for delivery prices.

We accept payments and bank transfers on special request.

Please note all pictures are for representation purposes only.

We accept Visa and MasterCard as well as other major Debit Cards or CreditCards. Due to new fraud prevention legislation we have to charge cards immediately. Our definition of ready to ship may be having given a supplier or manufacturer instructions to deliver direct. You are given the chance to enter your credit card details into our secure payment gateway with SagePay. Your details are not displayed to either us or SagePay, only to the banks for the purpose of completing the transaction.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice and take payment. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We strongly advise you do not arrange to have a product installed until it has arrived and has been checked. We will not be liable for any costs incurred in this way.

Bespoke items

Under the Consumer Contracts Regulations 2013; Item(s) that are made to a customer’s specifications (but not standard upgrades or variations) cannot be cancelled once ordered so you will be subject to the full charge once the order is placed.

Delivery

We will normally send your order to you in 2 business days and many will be shipped within 24 hours. You will be informed of any delays. Some products have longer delivery times; please check the delivery tab on the product for the estimated delivery timescale. Your signature accepting the item from our delivering courier is sufficient proof of delivery.

It is the responsibility of the customer to check the goods upon delivery before signing for them. Signing for items accepts they were received in good condition and undamaged. If there is any sign of damage please sign as "damaged" and report to us on the day of the delivery - claims for damage will not otherwise be accepted by our courier.

Reasonable assistance must be provided to the delivery driver to help unload. Delivery is made to curbside / ground floor only. No responsibility can be accepted for any claims once the item is fitted. All responsibility of the goods lies with the buyer once the item has been signed for. We do not cover for consequential loss, labour or courier / transport costs.

If there is visible damage to any item we ask you provide photographs of the damage to our customer service team as soon as possible (contact@showertraysuk.co.uk). Our team will assess the damage to ascertain the best solution as soon as possible.

If you have ordered a pallet item and there are access restrictions around your address, please inform us immediately as we may need to make special arrangements. If we are not contacted, and the delivery cannot be made due to poor access, you will be liable for a redelivery charge to bring the delivery out again on a smaller vehicle. These are terms of sale.

Payment

All of our products are offered to you on a payment with order basis. We will only accept your order if it is accompanied by payment in full. Payment can be made by most credit cards, debit cards, PayPal or by Bank Transfer.

Back Orders

If your item is not in stock, we will then back order for you. You will always be emailed with the option to cancel your order, if you would rather not wait, then a full refund for the items cancelled will be arranged.

VAT

The prices we quote include VAT at the applicable rate.

Credit/Debit Card Security

When your order is placed at our website, credit card numbers are taken by a proxy service via an secure encrypted connection, they are never visible to ourselves, only to the banks and providers for the purpose of making the transaction.

Satisfaction Guarantee

If for any reason you are not 100% satisfied with any product we provide just send it back, any time within 14 days of the delivery date and we will be happy to refund you the cost of the product in full.

This is in addition to the excellent manufacturers guarantees, and of course does not affect your statutory rights in any way.

To qualify for this guarantee goods must be returned in accordance with our returns terms, must be unused and in re-saleable condition.

Privacy Policy

We at Shower Trays UK are totally committed to protecting your privacy. We comply with the principles of the EU GDPR (General Data Protection Regulation), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the SafeBuy Code of Practice.

We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.

Please read our full privacy policy here

Returns Policy

If you believe that the goods you have purchased are defective at any time please report this as soon as possible to the relevant manufacturers customer services. If the goods are within the manufacturers guarantee period they will arrange to replace or repair the goods as per the manufactures guarantee. It may be necessary to inspect the goods in your home prior to replacement. More information can be found on our page. Should manufacturers charge a restocking charge we will have to pass this on and deduct it from the credit.

We try our utmost through our customer support line and website to ensure you have all the information to make the right purchase. If you feel you need advice before purchasing please don't hesitate to contact us.

For all non-faulty goods, customers must advise us of the intent to return the product(s) within 14 days, starting from day after you receive your goods. We must receive written confirmation of your intention to return your order and provide confirmation before goods can be returned. We ask all goods are returned safely in their original packaging and in the same condition as per originally delivered. Shower Trays UK reserves the right to refuse returns where packaging is damaged or defaced, which therefore renders product unsuitable for resale.

As per the Distance Selling Regulations and the Consumer Contracts Regulations 2014, it is the responsibility of you as the customer to return the item(s) at your cost, and to ensure they reach us in good condition. For large items a courier company of your choice should be used, we can provide details of the one we use if you require assistance. You will be responsible for loss or damage of returned items so please ensure you take out the correct insurance cover. We also recommend that you take photographs for your records prior to returning your item(s) to us.

Once the goods have arrived back with us and have been inspected to our satisfaction, a full credit will be issued less any applicable collection fee.

In the unlikely event that you are not satisfied with the purchase or a particular product in your order because it has a fault you have the right to cancel your order or have the issue rectified by us provided we are notified within 30 days of the date you purchased the item(s).

Please Note: This does not affect your obligation to check goods for damage upon delivery. All goods that are signed for are deemed to have been in good condition and undamaged upon delivery unless otherwise stated on the note or we are informed within 48 hours of your delivery. Your signature will be retained as proof that the goods were undamaged upon arrival. This does not affect your statutory rights.

Once an item has been fitted it is covered under the manufacturer’s warranty and any issues will be handled by them directly. We can provide applicable contact and procedure information on request.

Further Terms and Conditions

All orders are subject to the full terms set out on our Terms and Conditions page. Where there is any conflict between what is stated above and what is stated in our full Terms and Conditions, the contents of this page will apply.